Returns & Refund Policy

At iStock BD, we strive to ensure your complete satisfaction with every electronics purchase. If you are not entirely happy with your item, our streamlined return process is designed to provide a quick and fair resolution within 7 days of delivery.

1

Initiate Your Request

Log into your account or contact our support team to submit a return request with your order number and proof of purchase.

2

Condition Verification

Ensure the device is in its original packaging with all accessories, manuals, and warranty cards intact and the seal unbroken where applicable.

3

Product Inspection

Ship the item back to our service center or drop it off at an iStock BD outlet for a comprehensive technical quality check.

4

Refund or Exchange

Once approved, receive your replacement unit or a full refund to your original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing