Frequently Asked Questions

Everything you need to know about shopping at iStock BD

Are the products sold on iStock BD authentic and brand new?

Yes, we guarantee that all products available at iStock BD are 100% authentic, original, and come in their brand-new, factory-sealed packaging.

What are the available payment methods for my order?

We accept a variety of payment options including Cash on Delivery (COD), Credit/Debit Cards (Visa, Mastercard, Amex), and popular mobile banking services like bKash, Nagad, and Rocket.

How long does shipping take within Bangladesh?

For customers within Dhaka city, we typically deliver within 24 to 48 hours. For deliveries outside of Dhaka, it usually takes 2 to 5 business days depending on the courier service.

What is your return and replacement policy?

iStock BD offers a 7-day replacement warranty for manufacturing defects. To be eligible, the product must be returned in its original condition with all accessories and packaging intact.

Do you provide official brand warranties?

Most of our electronics come with an official manufacturer warranty. The specific duration and terms of the warranty are mentioned on the product page and the invoice.

Can I track my order once it has been dispatched?

Yes, once your order is shipped, you will receive an SMS or email containing a tracking number and a link to monitor the real-time status of your delivery.